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TERMS OF SALE:
* Condition of Merchandise: All merchandise is sold in "As is" condition with no verbal or implied warranties.
* Inspection: The customer is responsible for inspecting the stone and resolving any issues prior to installation.
Effective August 1, 2025, a 3% surcharge will be applied to all credit card payments, including:
VISA, Discover, Mastercard, AMEX
RETURN POLICY:
Eligibility
Returns of slabs and prefab tops will be accepted only if the color matches the current stock.
All returned merchandise must be undamaged and in resalable condition.
Prefab tops (26" x 108") must be returned with their corresponding backsplash.
Returns of slabs and prefab tops will be accepted only if the color matches the current stock.
* Merchandise must be undamaged.
* Prefab tops (26"x108") must be returned with their corresponding backsplash.
* All returns/exchanges must be made within 14 days of the pick-up/delivery date.
* All returns must be accompanied by the original invoice and/or packing list.
* A 25% restocking fee will apply to all returns.
* No returns or refunds will be accepted for promotional items or final sales.
* Ownership and Payment: GMI retains title and legal ownership of the merchandise described herein until payment in full has been received. The customer bears all costs of collection, including attorney's fees.
* Late payments will incur interest at a rate of 5% per month or portion thereof.
Claims: Genuine Materials, Inc. does not recognize any claims after the stone is delivered or installed.
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Genuine Materials, Inc
5095 E Airport Drive, Ontario CA 91761
Office: 909-480-0707
Wholesale only since 2015
Showroom & Will Call Hours:
Mon-Friday: 8:00 am - 4:00pm
Saturday: 8:00am - 11:30am
Sunday: Closed
Business Hours:
Mon-Friday: 8:00 am - 4:30 pm
Saturday: 8:00am - 12pm
Sunday: Closed
Appointment Recommended
Please contact us to schedule visits to our showroom, office, and warehouse
NO CHILDREN UNDER 16 PERMITTED IN THE WAREHOUSE FOR SAFETY REASONS
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