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Sales and Returns


TERMS OF SALE:

* Condition of Merchandise: All merchandise is sold in "As is" condition with no verbal or implied warranties.
* Inspection: The customer is responsible for inspecting the stone and resolving any issues prior to installation.

Effective August 1, 2025, a 3% surcharge will be applied to all credit card payments, including: 
VISA, Discover, Mastercard, AMEX 


RETURN POLICY:

* Returns of slabs and prefab tops will be accepted only if the color matches the current stock.
* Merchandise must be undamaged.
* Prefab tops (26"x108") must be returned with their corresponding backsplash.
* All returns/exchanges must be made within 14 days of the pick-up/delivery date.
* All returns must be accompanied by the original invoice and/or packing list.
* A 25% restocking fee will apply to all returns.
* No returns or refunds will be accepted for promotional items or final sales.
* Ownership and Payment: GMI retains title and legal ownership of the merchandise described herein until payment in full has been received. The customer bears all costs of collection, including attorney's fees.
* Late payments will incur interest at a rate of 5% per month or portion thereof.

Claims: Genuine Materials, Inc. does not recognize any claims after the stone is delivered or installed.

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GMI Building Outside  (2).jpg

Links & Resources 

Genuine Materials, Inc

5095 E Airport Drive, Ontario CA 91761

Tel: 909-480-0707

Info@genuinematerials.com

Wholesale only since 2015

Appointment Recommended

Be sure to contact us to schedule an appointment to visit our showroom /office and warehouse!

PLEASE ADVISE THAT CHILDREN (UNDER THE AGE OF 16)

ARE NOT PERMITTED IN OUR WAREHOUSE TO ENSURE THEIR SAFETY.

Business Hours:

Mon-Friday - 8:00 am - 4:30 pm

Saturday - 8:00am - 12pm

Sunday - Closed

Showroom & Will Call Hours:
Mon-Friday - 8:00 am - 4:00pm
Saturday - 8:00am - 11:30am
Sunday - Closed 

Genuine Materials Inc.

© 2023 by Genuine Materials Inc. | All Rights Reserved

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