top of page
Sales and Returns
TERMS OF SALE:
* Condition of Merchandise: All merchandise is sold in "As is" condition with no verbal or implied warranties.
* Inspection: The customer is responsible for inspecting the stone and resolving any issues prior to installation.
RETURN POLICY:
* Returns of slabs and prefab tops will be accepted only if the color matches the current stock.
* Merchandise must be undamaged.
* Prefab tops (26"x108") must be returned with their corresponding backsplash.
* All returns/exchanges must be made within 14 days of the pick-up/delivery date.
* All returns must be accompanied by the original invoice and/or packing list.
* A 25% restocking fee will apply to all returns.
* No returns or refunds will be accepted for promotional items or final sales.
* Ownership and Payment: GMI retains title and legal ownership of the merchandise described herein until payment in full has been received. The customer bears all costs of collection, including attorney's fees.
* Late payments will incur interest at a rate of 5% per month or portion thereof.
Claims: Genuine Materials, Inc. does not recognize any claims after the stone is delivered or installed.
Proud Distributors
Genuine Materials, Inc
5095 E Airport Drive, Ontario CA 91761
Tel: 909-480-0707
Fax: 909-480-0747
Info@genuinematerials.com
Business Hours:
Mon-Friday - 8:00 am - 4:30 pm
Saturday - 8:00am - 2pm
Sunday Closed
Showroom & Will Call Hours:
Mon-Friday - 8:00 am - 4:00 pm
Saturday - 8:00am - 1:30 pm
Sunday Closed
Appointment Recommended
​
Be sure to contact us to schedule an appointment to visit our showroom /office and warehouse!
​
PLEASE ADVISE THAT CHILDREN (UNDER THE AGE OF 16) ARE NOT PERMITTED IN OUR WAREHOUSE TO ENSURE THEIR SAFETY.
Wholesale only since 2015
bottom of page